Contact Us

Support & Disputes

For issues with orders, sellers, donations, or accounts, please use the Report User button in your account dashboard or within order details.

Common Issues:

• Order disputes or damaged items
• Donation or Slot Boost verification
• Store Owner application, analytics, or tools
• Accessory listings, sales, or inventory
• Chat, notifications, or messaging issues
• Price multiplier or Scryfall pricing/image questions
• Badges, ratings, or feedback
• Admin moderation, post management, or reporting
• Fraudulent users or counterfeit items

Response Time:

Our team typically responds within 1-2 business days. Fraud reports are priority (within 24 hours).

Account Issues & Settings

If you can't access your account or forgot your password, use the "Forgot Password" link on the login page.

For account-related help:

1. Go to your Settings page (Profile, Password, Pricing, Donations)
2. Check the Pricing tab to configure your USD→PHP multiplier
3. Check the Donations tab to verify donation status
4. Use the Report button to contact support if needed

Fraud & Security

If you suspect fraudulent activity or security issues:

1. Report through the report user function immediately
2. Include detailed evidence and screenshots
3. Avoid sharing sensitive information
4. Our admin team will investigate promptly

Before Contacting Support

Check if your question is answered here:

• → Donations & Slot Increases? Go to Settings → Donations or read FAQ
• → Price Multiplier or Scryfall Pricing? Go to Settings → Pricing for configuration and see home page for Scryfall-powered pricing
• → Store Owner request, analytics, or features? Submit through Settings (free, admin review)
• → Accessory listings or inventory? See Seller Dashboard or FAQ
• → Chat, notifications, or messaging? See in-app chat or FAQ
• → Badges, ratings, or feedback? See My Badges or FAQ
• → Admin moderation, post management, or reporting? See Post Management (admins only)
• → Listing limits? View your profile or read FAQ
• → Privacy concerns? Read our Privacy Policy
• → General questions? Check the FAQ section

Response Guidelines

To help us respond faster:

• ✓ Be clear and specific about your issue
• ✓ Include relevant order/transaction IDs
• ✓ For donations: provide GCash/Maya/bank reference
• ✓ Provide screenshots if applicable
• ✓ Keep communication professional and respectful
• ✓ Never share passwords or sensitive credentials